Direct Hospital vs Distributor Order Validation Guide

Introduction

This guide provides essential steps to accurately differentiate and validate orders based on the customer type—whether they originate directly from hospitals or through distributors. Correct validation ensures compliance with contractual agreements, billing protocols, and routing accuracy within Abbott Medical's cardiovascular order processing system.

Process Description

Validating orders according to customer type is critical for ensuring that orders are processed correctly in line with contractual terms, pricing agreements, and delivery instructions. This process supports Abbott Medical's commitment to delivering innovative and compassionate cardiovascular healthcare solutions by maintaining operational precision and compliance.

Prerequisites

Before beginning order validation, ensure you have access to the order system, customer account details, and applicable hospital or distributor agreements. Familiarity with Abbott Medical's pricing tiers and billing protocols is also essential.

Step-by-Step Instructions

Follow the checklist below to validate and route orders accurately:

• Check the "Customer Type" field in the order system to identify if the order is from a direct hospital or a distributor.
• For Direct Hospital Orders:
• - Verify the order aligns with existing hospital agreements and pricing tiers.
• - Confirm any hospital-specific delivery instructions are included and clear.
• - Apply routing protocols designated for hospital direct orders.
• For Distributor Orders:
• - Validate distributor authorization status within the system.
• - Confirm distributor-specific billing protocols and pricing agreements are respected.
• - Ensure distributor order routing follows the defined workflows.

Tips and Best Practices

• Always double-check the "Customer Type" field to prevent misrouting or inaccurate pricing application.
• Keep updated on changes to hospital agreements and distributor authorizations to maintain validation accuracy.
• Document any exceptions or special instructions clearly in the order notes for transparency.

Next Steps

After validation, proceed with order processing as per Abbott Medical protocols. For any discrepancies or uncertainties, escalate to the designated compliance officer or supervisor before order fulfillment.

Additional Information

Refer to the internal Order Processing & Esker Handoff Protocol document for comprehensive end-to-end guidance. For distributor or hospital-specific contract details, consult the Contracts Repository or contact your Team Lead.

Disclaimer

This guide serves as an internal reference for Abbott Medical agents. While every effort has been made to ensure accuracy, agents are advised to use their judgment and seek supervisory support when encountering exceptional situations.