Data Archiving & Compliance Tagging Guidelines

Introduction

This article provides comprehensive guidelines on how to properly close tickets by applying the correct business unit tags for compliance and reporting purposes at Abbott Medical. Proper data archiving and compliance tagging are critical to support audits, regulatory reviews, and ensure long-term data integrity.

Scope and Importance

Accurate tagging and complete data archiving ensure that all customer interactions and documents related to cardiovascular treatments and medical devices are traceable and compliant with industry regulations. This practice supports Abbott Medical’s commitment to patient health restoration and quality of life improvement through responsible data management.

Ticket Closure Procedure

Follow these steps to ensure tickets are properly closed with the correct compliance tagging and archiving:

1. Review all communications and documents related to the ticket to confirm completeness and accuracy.
2. Archive all relevant emails, attachments, and correspondence in the Customer Relationship Management (CRM) system.
3. Apply the appropriate business unit tag(s) based on the product or service involved. Example tags include:
4. For cardiovascular stents and catheters, apply the "Vascular" tag.
5. For cardiac rhythm management devices such as pacemakers and defibrillators, apply the "Cardiac" tag.
6. Ensure that any other relevant tags are applied according to the nature of the ticket (e.g., "Structural Heart","Peripheral Intervention").
7. Confirm tagging completeness before final ticket closure for accurate compliance reporting.

Compliance and Audit Support

Properly tagged and archived tickets form the foundation for internal audits, regulatory compliance reviews, and reporting. Maintain consistency by following this guideline to help Abbott Medical fulfill its commitment to innovation and patient safety.

Additional Resources

• [Link to CRM archiving tutorial]
• [Compliance tagging policy document]
• [Business unit tag list and definitions]

Contact Support

For questions or assistance with data archiving or compliance tagging, please contact the Internal Support Team at [insert contact information].

Conclusion

Adhering to these data archiving and compliance tagging guidelines ensures that Abbott Medical maintains high standards of data integrity and regulatory compliance, reinforcing our mission to innovate for better cardiovascular health outcomes.