Handling Price Amendment Requests (Shared Services) Guide

Introduction

This guide outlines the process for submitting, reviewing, and executing price amendment requests within Shared Services at Abbott Medical. It is essential that all price changes are handled systematically to ensure accurate invoicing and compliance with contract terms.

Process Description

Price amendment requests occur when an adjustment to the original order price is necessary after the order was initially placed. These amendments require thorough review and approval to maintain financial accuracy and contract integrity.

Prerequisites

Before submitting a price amendment request, ensure you have the following:

• Original order number associated with the price amendment.
• Written justification for the requested price change, explaining the reason clearly.
• Approval documentation from Contract Management confirming consent for the amendment.

Step-by-Step Instructions

1. Submit the price amendment request through the designated Shared Services ticketing system, including the original order number, justification, and Contract Management approval.
2. Shared Services team reviews the request to verify documentation completeness and compliance with company policies.
3. Coordinate with Sales and Finance teams to confirm the requested amendment aligns with customer agreements and invoicing procedures.
4. Upon successful review and approval, Shared Services performs the amendment in the ordering and billing systems.
5. Notify all relevant stakeholders, including Sales, Finance, and the customer service representative, confirming the price change execution.

Tips and Best Practices

• Always obtain written approval from Contract Management before processing price amendments.
• Maintain clear communication with Sales and Finance teams to prevent invoicing errors.
• Keep all documentation related to the request archived within the ticket for accountability and future reference.

Next Steps

After completing the price amendment, monitor the customer order invoice to ensure the changes are reflected correctly. Escalate any discrepancies immediately to Shared Services or Finance for resolution.

Additional Information

For templates related to price amendment requests, please refer to the Shared Services documentation portal or contact your team lead. For questions or further assistance, reach out to the Shared Services support team at [Insert Contact Info].

Disclaimer

This guide is intended for internal use within Abbott Medical's Shared Services team. Please ensure adherence to all company policies and contractual agreements when handling price amendments. For complex or unusual cases, seek supervisory approval before processing.