Proof of Delivery (POD) & Documentation Request Guide

Introduction

This guide provides essential steps for Abbott Medical agents to efficiently locate and supply proof of delivery (POD) documents and invoice records in response to customer or Field Sales Rep requests. It ensures compliance with confidentiality requirements and maintains the integrity of patient data.

Locating Proof of Delivery Documents

Proof of Delivery (POD) documentation, including delivery notes (referred to as LS), can be accessed through Abbott's document management system. Follow these steps to retrieve LS documents:

1. Log in to the document management system with your authorized credentials.
2. Navigate to the 'Delivery Notes' (LS) section or use the search function to enter the customer order number.
3. Select the relevant delivery note corresponding to the order in question.
4. Download or securely share the document as permitted under company policies.

Locating Invoice Documents

Invoice documents (referred to as ABL) are stored within the SAP system under the respective order number. To retrieve invoice documentation:

1. Log in to SAP using your credentials.
2. Use the order search function to find the specific order number.
3. Access the invoice section linked to that order to view or download the invoice (ABL) document.
4. Ensure the confidentiality of patient information when sharing invoice documents.

Handling Requests from Field Sales Representatives

When Field Sales Representatives request proof of delivery or invoice documents, provide information efficiently by:

• Sharing direct links to the documents within the system when available.
• Attaching relevant documents securely within the ticket response.
• Confirming that no patient-identifiable or sensitive data is included unless strictly necessary and authorized.

Confidentiality and Compliance

Always maintain the highest standard of confidentiality and comply with legal and company policies regarding patient data protection when handling delivery and invoice documents. Only share documentation with authorized personnel and through secure channels.

Summary

- Proof of Delivery (LS) can be found in the document management system. - Invoice documents (ABL) are accessible via SAP under the order number. - For Field Sales Reps, provide direct links or secure attachments. - Always adhere to confidentiality and compliance standards when handling documents.

Additional Resources & Support

For further assistance or if you encounter difficulties accessing documents, please contact [Insert Support Team Contact] or refer to the internal knowledge base on document management systems and data privacy guidelines.