Lena Springer
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Articles
Recent activity by Lena Springer-
PTO Stand-in Protocol: Claiming Responsibility for Tickets
IntroductionThis guide outlines the protocol for agents who cover for colleagues on Paid Time Off (PTO) within Abbott Medical's internal support system. Properly claiming ticket responsibility ensu...
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Data Archiving & Compliance Tagging Guidelines
IntroductionThis article provides comprehensive guidelines on how to properly close tickets by applying the correct business unit tags for compliance and reporting purposes at Abbott Medical. Prope...
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Standard Outgoing Ticket Templates (Macros) Guide
IntroductionThis guide provides detailed instructions on using the standard outgoing ticket templates, also known as macros, within Abbott Medical's customer service system. These macros are design...
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Post-Delivery Complaint Protocol (Damaged or Incorrect Units) Guide
IntroductionThis guide outlines the protocol for handling post-delivery complaints related to damaged or incorrect units delivered by Abbott Medical. Following these steps ensures timely resolution...
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CRM Data Lookup & SAP Order Search Guide
IntroductionThis guide provides Abbott Medical team members with step-by-step instructions to efficiently perform CRM data lookups within Zendesk and search for order details using SAP. Accurate da...