Lena Springer

IntroductionThis guide outlines the protocol for handling post-delivery complaints related to damaged or incorrect units delivered by Abbott Medical. Following these steps ensures timely resolution...

IntroductionThis guide outlines the essential steps and documentation requirements for handling export orders effectively. Proper compliance and thorough record-keeping are critical to ensure smoot...

IntroductionThis guide provides detailed instructions on using the standard outgoing ticket templates, also known as macros, within Abbott Medical's customer service system. These macros are design...

IntroductionThis article provides comprehensive guidelines on how to properly close tickets by applying the correct business unit tags for compliance and reporting purposes at Abbott Medical. Prope...

IntroductionThis guide outlines the protocol for agents who cover for colleagues on Paid Time Off (PTO) within Abbott Medical's internal support system. Properly claiming ticket responsibility ensu...

IntroductionIn the Abbott Medical Customer Service framework, certain requests fall outside the standard customer support scope—such as technical services or software upgrade inquiries. To ensure t...

IntroductionThis guide provides Abbott Medical team members with step-by-step instructions to efficiently perform CRM data lookups within Zendesk and search for order details using SAP. Accurate da...

IntroductionThis guide outlines the proper procedure for handling Implantationsmeldung requests related to implanted and explanted medical device kits. Following this process ensures accurate loggi...

IntroductionThis guide outlines the procedure for addressing inventory count discrepancies related to consignment stock, ensuring accuracy and proper documentation to maintain Abbott Medical's comm...

IntroductionThis guide provides essential steps to accurately differentiate and validate orders based on the customer type—whether they originate directly from hospitals or through distributors. Co...