Lena Springer

IntroductionThis guide outlines the protocol for agents who cover for colleagues on Paid Time Off (PTO) within Abbott Medical's internal support system. Properly claiming ticket responsibility ensu...

IntroductionThis article provides comprehensive guidelines on how to properly close tickets by applying the correct business unit tags for compliance and reporting purposes at Abbott Medical. Prope...

IntroductionThis guide provides detailed instructions on using the standard outgoing ticket templates, also known as macros, within Abbott Medical's customer service system. These macros are design...

IntroductionThis guide outlines the protocol for handling post-delivery complaints related to damaged or incorrect units delivered by Abbott Medical. Following these steps ensures timely resolution...

IntroductionThis guide provides Abbott Medical team members with step-by-step instructions to efficiently perform CRM data lookups within Zendesk and search for order details using SAP. Accurate da...

IntroductionIn the Abbott Medical Customer Service framework, certain requests fall outside the standard customer support scope—such as technical services or software upgrade inquiries. To ensure t...

IntroductionThis guide outlines the essential steps and documentation requirements for handling export orders effectively. Proper compliance and thorough record-keeping are critical to ensure smoot...

IntroductionThis guide provides essential steps for Abbott Medical agents to efficiently locate and supply proof of delivery (POD) documents and invoice records in response to customer or Field Sal...

IntroductionThis guide outlines the procedure for addressing inventory count discrepancies related to consignment stock, ensuring accuracy and proper documentation to maintain Abbott Medical's comm...

IntroductionThis guide outlines the process for submitting, reviewing, and executing price amendment requests within Shared Services at Abbott Medical. It is essential that all price changes are ha...