Lena Springer

IntroductionIn the Abbott Medical Customer Service framework, certain requests fall outside the standard customer support scope—such as technical services or software upgrade inquiries. To ensure t...

IntroductionThis guide outlines the essential steps and documentation requirements for handling export orders effectively. Proper compliance and thorough record-keeping are critical to ensure smoot...

IntroductionThis guide provides essential steps for Abbott Medical agents to efficiently locate and supply proof of delivery (POD) documents and invoice records in response to customer or Field Sal...

IntroductionThis guide outlines the procedure for addressing inventory count discrepancies related to consignment stock, ensuring accuracy and proper documentation to maintain Abbott Medical's comm...

IntroductionThis guide outlines the process for submitting, reviewing, and executing price amendment requests within Shared Services at Abbott Medical. It is essential that all price changes are ha...

IntroductionThis article outlines the standardized procedure for requesting a credit note or refund within Abbott Medical's order management system. It ensures accuracy, compliance, and timely reso...

IntroductionThis guide provides essential steps to accurately differentiate and validate orders based on the customer type—whether they originate directly from hospitals or through distributors. Co...

IntroductionWelcome to Abbott Medical’s onboarding guide for new customers. This comprehensive guide is designed to streamline the process of setting up a new customer account and verifying eligibi...

IntroductionThis guide outlines the proper procedure for handling Implantationsmeldung requests related to implanted and explanted medical device kits. Following this process ensures accurate loggi...

IntroductionThis guide provides a comprehensive overview of the correct procedure for processing new orders within Abbott Medical. It outlines steps to ensure order completeness, proper entry in th...